Frequently Asked Questions

Everything you need to know about your Tea Life experience.

How should I store my loose leaf tea to keep it fresh?

To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using our airtight, light-blocking tins.

Where does Tea Life source its tea leaves?

We source our premium leaves directly from sustainable, ethical estates in renowned tea-growing regions including Japan, India, China, and Sri Lanka.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

Are your tea bags compostable?

Yes, our pyramid tea bags are made from plant-based, biodegradable materials and are 100% compostable, ensuring a plastic-free brewing experience.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact us within 14 days for a replacement or refund.

Do you offer wholesale opportunities for cafes or offices?

Absolutely. We provide bulk pricing and wholesale accounts for businesses. Please visit our 'Wholesale' page to submit an inquiry and view our catalog.